Last updated: May 9, 2023
Introduction
At Arena of Life LLC (“Company”, “we”, “us” or ‘our”), we understand that your privacy is important. That is why we have developed this privacy policy to explain how we collect, use, share (“process”) and protect your personal information when you use our services (“Services”), such as when you:
This policy is compliant with the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”), as well as other relevant legislation. Should you be a South Africa citizen, we recommend that you refer to our POPIA Privacy policy by clicking here (https://arenaoflife.com/pro/additionalpolicies).
Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@arenaoflife.com.
Brief overview of key points
What personal information do we use?
When you visit, use or navigate our Services, we may process personal information depending on how you interact with the Company and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
We may process sensitive personal information, when necessary, with your consent or as otherwise permitted by applicable law.
Do we receive any information from third parties?
We do not receive any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so or we have your consent.
Sharing of your information with third parties?
We may share information in specific situations and with specific categories of third parties (which is explained in further detail below).
How do we keep your information safe?
We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to breach our security protocols and improperly collect, access, steal, or modify your information.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How can you exercise your rights?
The easiest way to exercise your rights is by filling out our data subject request form or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
What information do we collect?
In essence, we collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on our website or mobile app, express an interest in obtaining information about us or our products and Services, when you participate in activities on the website or mobile app, including participating in the Community chat forum, or otherwise when you contact us.
Personal information provided by you
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Types of Services
Standard Subscription
You will have two options under the Standard subscription model i.e., a Standard subscription with access to 1 Arena or a Standard subscription with access to the 6 Arena Premium version subscription. Pricing will differ depending on which Standard subscription model an individual chooses to purchase.
An Arena of Life account can be created by a Member who is 13 years and older by downloading the Arena of Life app on their device via their applicable app store and following the prompts to create an account. Once an account is successfully created and the Member chooses their subscription model, the Member will be able to create specific Arena/s in order to track their set goals. All personal information shared when using this Service will be shared consensually with Arena of Life and we undertake not to disclose this information to any third party without your consent.
ArenaPro Subscription
Individuals who are 18 years and older will furthermore have the option of purchasing access to the ArenaPro Subscription. This subscription type is purchased by Professionals (i.e., trainers, coaches, mentors, supervisors, managers, business owners or directors etc.) (“Professional”). When a ArenaPro subscription is purchased, and the ArenaPro Terms (amongst other consent policies) are agreed to, the Professional is granted access to the ArenaPro web site hosted on the following web address: www.arenaoflifepro.com. The Professional may then purchase additional licenses to allow their invited member/s (i.e., trainee, mentee, employee etc.) (“ArenaPro Member”) to Share their Arenas with them via their ArenaPro site.
Unused ArenaPro licenses purchased by the Professional will carry over to the next subscription period if the Professional renews their ArenaPro Subscription. In the event that the Professional does not renew their ArenaPro subscription upon expiry of the 12-month subscription term, then all unused licenses will be forfeited.
The ArenaPro Subscription is utilized by Professionals in order to keep track of the progress of their invited ArenaPro Member/s. The Professional can create customizable templates and Arena/s for their ArenaPro Members to use, which will be available to the ArenaPro Member once they have: (1) Downloaded the Arena of Life app from their app store; (2) Successfully created an Arena of Life account; (3) accepted the invite to Share their Arenas using the code provided and (4) given their consent to share the contents of their Arenas with the Professional.
Pro-Subscriptions
The third type of membership is a Pro-Subscription account ((available to persons ages 13 and older, alternatively to persons who have reached the age of consent and who have legal capacity to conclude contracts within their state/country), which is created by a Professional for an ArenaPro Member and provided to a Member via an invitation.
Once an invited ArenaPro Member has successfully downloaded the Arena of Life app on their device and accepted the General Terms of Service, this Privacy Policy and the Cookie Policy; registered their account, they will then proceed to activate the Share my Arenas invite code contained in the Professional's invite email. Once the ArenaPro Member has successfully given consent to share the contents of their Arenas with the Professional, the ArenaPro Member will have access to the Professional's Arena templates as well as other relevant resources and tools. In turn, the Professional will also have access to the ArenaPro Members profile, which includes the ArenaPro Member’s Arenas, goals, intentions, initiatives, and reflections (if consented to by the ArenaPro Member) as the two accounts will be linked.
The ArenaPro Member must consent to the sharing of their personal information with the Professional prior to the Company permitting any ArenaPro Member information to be shared. In the event that the ArenaPro Member is 13-17 years old (“the minor”), the Company has implemented certain additional security measures whereby the parental consent of the minor’s parental guardian will be obtained prior to the minor being permitted to become an ArenaPro Member (in accordance with the relevant legal requirements). In addition, the minor will also be required to consent to the sharing of their personal information with the Professional. The minor will also be required to accept the Arena of Life General Terms of Service, Privacy Policy and the Cookie Policy prior to utilizing the Arena of Life platforms.
By consenting to Share their Arenas, the ArenaPro Member (and a parental guardian in the case of a minor) acknowledges, understands and consents to their personal information being shared with the Professional (as the two accounts are linked).
The Professional may only request information from their ArenaPro Members which aligns to the services which the Professional has agreed to provide to the
ArenaPro Member.
The ArenaPro Member is advised and cautioned not to divulge any personal information to the Professional which falls outside the scope of services offered by the Professional.
Should the ArenaPro Member feel that the Professional is acting in bad faith and/or requesting personal and/or sensitive personal information from a ArenaPro Member which goes beyond the Professional’s advertised scope of services, we urge the ArenaPro Member to refrain from providing the requested information to the Professional and to report the Professional to Arena of Life by sending an email to supprot@arenaoflife.com.
Fees
Sensitive information
When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
Payment Data.
Our third-party service providers may collect certain payment data from subscribers, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored with such third-party service provider (i.e., Google Play store, Apple store, Stripe etc.). You may find the privacy notice link for the third-party service provider on the relevant application on your device or on their website.
Application Data
If you use our mobile app, we may collect the following information if you choose to provide us with access or permission:
This information is primarily needed to maintain the security and operation of our app, For troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In essence, information such as your Internet Protocol (“IP”) address and/or browser and device characteristics, is collected automatically when you visit our website.
We automatically collect certain information when you visit, use, or navigate the website or mobile app. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URL's, device name, country, location, information about how and when you use our services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
How we process your information
In essence, we process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our services, including:
What legal basis do we rely on to process your information
In essence, we only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you
The General Data Protection Regulation (“GDPR”) and UK GDPR requires us to explain the valid legal basis we rely on in order to process your personal information. As such, we may rely on the following legal basis to process your personal information:
If you are located in Canada, this section applies to you
we may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at anytime.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
When and with whom do we share your personal information
In essence, we may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, consultants, and other third-party service providers.
We may share your data with third party vendors, service providers, contractors, or agents (i.e., third parties) who perform services for us all on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:
We may also need to share your personal information in the following situations:
Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
What is our stance on third-party websites
In essence, we are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.
Our website may link to third party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us, and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third party websites, services or applications. The inclusion of a link towards a third party website, service, or application does not imply an endorsement by us stop we cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.
Do we use cookies and other tracking technologies
In essence, we may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice (https://arenaoflife.com/cookie_policy).
How long do we keep your information
In essence, we keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention. Is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which the user has an account with us. Once a member has cancelled and/or failed to renew their account with us, we shall retain their data for a period of 60 days. Upon the expiration of the 60-day period, we shall delete all data linked to the Member’s account from our database/s.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How do we keep your information safe
In essence, we aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to breach our security and improperly collect, access, steal, or modify your information. Although we do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
What are your privacy rights
In essence, in some regions such as the European Economic Area (“EEA”), United Kingdom (“UK”), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at anytime.
In some regions (Like the EEA, UK and Canada), you have certain rights under applicable data protection laws. These may include the right to:
In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are located in Switzerland, the contact details of the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Withdrawing your consent:
If we are relying on your consent to process your personal information, which may be expressed and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing before it is withdrawn nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Account information
If you would at any time like to review or change the information in your account or terminate your account, you can do so as follows:
1. Standard Subscription: Should the Member decide to cancel their subscription, cancellation must be done through the intermediary used to install and purchase the app (i.e., Google Play Store, Apple store are some examples). Please note that should the Member cancel their membership prior to the end of a paid for year (“the cancellation year”) or paid for month (“the cancellation month”), the Member will still have paid access to the app until the end of the cancellation year or cancellation month (whichever is applicable). Once the Member has cancelled their subscription with such third party, the Member shall continue to have access to their account for a further 7-day period within which the member may save all its personal information contained in the Arena of Life App. Following the expiry of the 7-day period, the app features and content will no longer be accessible until a future subscription is purchased. Furthermore, after the expiration of the 7-day period (either due to the cancellation of the Member’s account or the non-renewal of the Member’s account), Arena of Life will retrain the data linked to the Member’s account for 60 days and thereafter, all data linked to the Member’s account will be deleted from Arena of Life’s database/s. If a Member wants to delete their account after cancelling their subscription, they can do so using the delete button on their profile page.
2. ArenaPro Subscription: should a Professional wish to cancel their ArenaPro Subscription with Arena of Life, the Professional will need to cancel their account from the site profile (https://arenaoflifepro.com/) and thereafter send an email to Arena of Life at support@arenaoflife.com to request that all data attached to the ArenaPro and linked ArenaPro Member account/s be deleted from Arena of Life’s database. The Professional’s access to the ArenaPro will continue until the end of the cancellation year. Thereafter, the Professional will be granted the 14-day grace period in which it will retain access to the ArenaPro and can save any data contained therein should it wish to do so. Once the 14-day grace period has expired, the Professional will lose access to the ArenaPro account. No unused licenses purchased will be refunded to the Professional should they terminate their subscription. Following the expiration of the 14-day grace period (either due to the cancellation of the Professionals account or the non-renewal of the Professional account), Arena of Life will retain the data linked to the Professional’s account for 60 days and thereafter, all data linked to the Professionals account will be deleted from Arena of Life’s database/s.
3. ArenaPro Membership: The ArenaPro Member may, at any time, terminate their linked account by de-activating the unique invitation code which they used to Share their Arenas. Once the invitation code is de-activated through the App profile, the ArenaPro Member’s account will immediately be de-linked from the Professional’s ArenaPro account. This means that the ArenaPro Member will immediately cease sharing its personal information with the Professional and the Professional will lose the right to access the ArenaPro Member’s personal information. Thereafter, the ArenaPro Member’s account will remain active for a 14-day period wherein the ArenaPro Member may save its personal information as contained on its profile. Once the 14-day period has expired, all the ArenaPro Member’s information within the app that is connected to the Professional and its templates will be deleted from the Arena of Life database. Any non-connected information within the app added by the Member will be retained on Arena of Life's database for a further 60 days, and thereafter all information related to the ArenaPro Member's account will be deleted from Arena of Life database/s.
In the event that the ArenaPro Member is 13-17 years old (“the minor”), the Company has implemented certain additional cancellation measures whereby the parental guardian is able to cancel the ArenaPro Member account directly with the Professional (via the original invitation email and link provided therein). Once the account has been terminated, the ArenaPro Member or their parental guardian may send an email to support@arenaoflife.com and an email to the Professional and request that their personal information be deleted. Should the ArenaPro Member fail to request the deletion of its data, Arena of Life will retain the data for a 60-day period and thereafter all data relating to the ArenaPro Member will be deleted from Arena of Life's database/s.
If a Professional cancels an ArenaPro Member’s account prior to the expiration of the license period, the ArenaPro Member will be notified of the cancellation and the effect of the change. The effect will be the deletion of any connected Templates and/or Arenas provided by the Professional, and any content or information shared and associated with those connected Arenas in 14 days. To provide the ArenaPro Member with adequate time to adjust to the effect of the change, they will be given (and notified of) a free 14-day extension period in which they will receive continued access to the contents of their shared data and may save such data. During this time, the Professional will not have access to any data that the ArenaPro Member has inputted as the cancelation will de-activate and disconnect the account and any associated Arenas in the ArenaPro account.
Upon expiration of the 14-day grace period, or when the ArenaPro Member changes their account type, whichever comes first, the ArenaPro Member will lose access to any content or information associated with the previously connected Template and/or Arenas.
Please note that upon your request to terminate your account, we will deactivate your account information (after the expiration of the 14-day grace period) from our active databases however, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with the applicable legal requirements. Should you wish that your personal information be deleted from Arena of Life’s database, do so via your profile or you may send an email to support@arenaoflife.com and request the deletion of all data related to your account. Should the ArenaPro Member fail to request the deletion of its data, Arena of Life will retain the data for a 60-day period and thereafter all data relating to the ArenaPro Member will be deleted from Arena of Life's database/s.
Cookies and similar technologies: most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies if you chose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may e-mail us at support@arenaoflife.com.
Controls for do-not-track features
Most web browsers and some mobile operating systems and mobile applications include a do-not-track (“DNT”) feature or setting you can activate to signal your privacy preferences not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanisms that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in future, we will inform you about that practice in a revised version of this privacy policy.
Do California residents have specific privacy rights
In essence, yes if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code section 1798.83, also known as the “Shine the Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with our Services, you have the right to request removal of unwanted data that you publicly post on our Services. To request removal of such data, please contact us using the contact information provided below and include the e-mail address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA privacy notice
The California Code of Regulation defines a “resident” as:
(1) Every individual who is in the state of California for other than a temporary or transitory purpose; and
(2) every individual who is domiciled in the state of California who is outside the state of California for a temporary or transitory purpose.
All other individuals are defined as “non-residents”.
If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past 12 months:
We will use and retain the collected personal information as needed to provide the Services for:
Sensitive personal information may be used, or disclose to a service provider or contractor, for additional, specified purposes. You have the right to limit the use or disclosure of your sensitive personal information.
We may also collect other personal information outside of these categories through instances where you interact with us in person, online (e.g., through our community chat forum), or by phone or mail in the context of:
How do we use and share your personal information
More information about your data collection and sharing practices can be found in this privacy policy.
You may contact us by e-mail at support@arenaoflife.com, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Will your information be shared with anyone else
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf, following the same strict privacy protection obligations mandated by the CCPA.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.
The Company has not sold or shared any personal information to third parties for a business or commercial purpose in the preceding 12 (twelve) months.
Your rights will respect your personal data
Right to Request Deletion of the Data - Request to Delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be Informed - Request to Know
Depending on the circumstances, you have the right to know:
In accordance with the applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer's Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information
If the business collects any of the following:
You have the right to direct the business to limit its use of your sensitive personal information to that use which is necessary to perform the Services.
Once we receive your request, we are no longer allowed to use or disclose your sensitive personal information for any other purpose unless you provide consent for the use or disclosure of sensitive personal information for additional purposes.
Please note that sensitive personal information that is collected or processed without the purpose of inferring characteristics about the consumer is not covered by this right, as well as the publicly available information.
To exercise your right to limit use and disclosure of sensitive personal information, please e-mail support@arenaoflife.com or complete a data subject request form.
Verification Process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system application efforts require us to ask you to provide information so that we can match it with information you have previously provided us with. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or e-mail) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. Should they extend possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other Privacy Rights
To exercise these rights, you can contact us by e-mail at support@arenaoflife.com, complete and submit a data subject request form or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
Do Virginia residents have specific privacy rights
Under the Virginia consumer Data Protection Act (“CDPA”):
“Consumer” means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.
“Personal data” means any information that is linked or reasonably linkable to an identified or identifiable natural person. “Personal data” does not include de-identified data or publicly available information.
“Sale of personal data” means the exchange of personal data for monetary consideration.
In this definition ‘consumer” applies to you, we must adhere to certain rights and obligations regarding your personal data.
The information we collect, use, and disclose about you will vary depending on how you interact with Arena of Life LLC and our Services. To find out more, please visit refer above to the following sections:
Your right with respect to your personal data
Be informed whether or not we are processing your personal data;
The Company has not sold any personal data to third parties for business or commercial purposes. The Company will not sell personal data in the future belonging to website visitors, users, and other consumers.
Exercise your rights provided under the Virginia CDPA
More information about our data collection sharing practices can be found in this privacy policy.
You may contact us by e-mail at support@arenaoflife.com, by visiting our data subject request form, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your rights, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Verification process
We may request that you provide additional information reasonably necessary to verify you and your consumer’s request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request.
Upon receiving your request, we will respond without undue delay, but in all cases, within 45 days of receipt. The response period may be extended once by 45 additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.
Right to appeal
If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please e-mail us at support@arenaoflife.com. Within 60 days of procedure of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may contact the Attorney General to submit a complaint.
Updates to this notice
We will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
How can you contact us
If you have questions or comments about this notice, you may contact our Data Protection Officer, Dana Burkholder, by e-mail at support@arenaoflife.com, or by post to:
Arena of life LLC
Dana Burkholder
267 Quincy Ave.
Long Beach, CA 90803
United States
How can you review, update or delete the data we collect from you
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it stop to request to review, update, or delete your personal information, please submit a data subject request form.
Copyright © 2024 Arena of Life - All Rights Reserved.
Powered by GoDaddy
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.